- EXCHANGE & RETURN POLICY -
Can I exchange? YES, you may!
- We only allow 1-time same item exchange in sizes.
目前我们只提供单次的同商品尺码更换。 - Exchange in sizes is only available for 10 days from the parcel shipped date. [The day when the tracking code is sent will be the first day].
尺码更换只适用于发货后的十天内。追踪单号发出日为第一天。 - Exchange in color / items with the same value are currently not available.
目前不提供任何颜色或同等价值的商品更换。
Can I return?
- Currently, we do not provide any return & refund requests. Once items are sold are not returnable.
目前我们不提供任何退货或退款的服务。货物售出皆无法退货退款
How do I exchange?
- Before you exchange, please make an exchange request by reaching our Support team through
- Email: [email protected]
- Facebook Messenger: https://www.facebook.com/profile.php?id=100085188976397
- Instagram DM: https://www.instagram.com/cloudnine.19/
更换商品前，请联络我们的客服申请尺码更换程序。 - Once our Support team has approved your exchange request, you will need to send back the items needed for exchange to Cloudnine19's Studio.
Name: CLOUDNINE 19 ENTERPRISE [YEOW POH XIN]
Ph No.: 0182465334
Email: [email protected]
Address: NO62 JALAN JATI, PEKAN KUALA SG BULOH, 45800 JERAM SELANGOR.
尺码更换申请通过后，请将单品邮寄到我们的工作室。 - Please note that extra shipping fees will be charged. Amount will be depend on the charging fees from courier company.
注：我们将不负责更换商品的额外邮费，价额会在商品寄出后另行通知。
Exceptions & Special Conditions
- If the item(s) returned is found to be destroyed / detected, exchange request will be turn down directly.
更换商品如有发现任何瑕疵、损坏等问题，更换申请将直接被驳回。 - Items sent with wrong items / wrong sizes / wrong color / wrong amount will be allowed for return without any reasons, shipping fees will be fully covered by our team.
错误商品、错误尺码、错误颜色、错误数量等问题将可以直接被寄回，所有邮寄费用将由我们负责。 - Promotion items / Discount items / Lucky Bag items / Detected items / Destroy items / Left over items with labelled are not applicable to Exchange / Return / Refund.
已标注的优惠商品、折扣商品、福袋商品、瑕疵商品、损坏商品、瑕疵货都不适用于更换、退货、退款条规。 - Please note that Team Cloudnine 2019 holds the right on the policy changes.
注：Cloudnine 2019 团队将持有任何更改条规的权利。