- IMPORTANT -
About Payment & Order
- Payment must be made within 24 hours.
請在24小時內完成匯款。 - We're currently accepting Online Bank Transfer, TnG Payment (through transfer), GrabPay & MayBank QRPay.
目前我們接受線上轉賬 [Online Bank Transfer], 電子錢包 [TnG Payment (through transfer), GrabPay & MayBank QRPay]。 - Order will be auto-canceled after 24 hours when the payment is not complete. Please inform us of any difficulties.
24小時內無完成匯款的訂單將會自動刪除。如有任何不便請另行通知客服。 - Once payment is complete, you will receive an email and your order will be shipped within 3 working days. Tracking code will be sent through email once parcel is shipped.
完成匯款後，你将收到確認訂單的電子郵件，我們會在3個工作日內處理您的訂單。包裹寄出後，追踪單號也會通過電子郵件發出。 - Order made without payment intentionally will be blacklisted.
爽單者將會被列入黑名單，請明智下單或其後果自負。 - Cancellation or items exchange is currently not available (once payments are complete).
所有完成匯款的訂單暫不提供取消訂單或更換單品的服務。
About Products
- 1 - 3 cm difference might occur due to hand measurement.
所有尺寸皆為人工測量並保有1-3cm的差距。 - We encourage Cloudies to clean the items before wearing them to avoid any physical discomfort.
請在商品上身前，將其簡單清洗以避免任何不舒服。
About Restock & Pre Order
- Restock items are expected to be arriving on a stated Estimated Time Arrival. It will only be available for order after the items have arrived.
所有补货单品都会附上各别预计到达时间。我们会确保单品安全到达后，在开放给大家抢购。 - On a conservative estimate, pre-order items take around 1-3 weeks to arrive.
保守估计下，预定单品需要 1-3 个星期抵达。 - All the pre-order items will be given with an Estimated Time Arrival and Cut-off Time.
所有预定单品都会附上指定预计到达时间和预购截止时间。 - Check out our Restock & Pre-order Notice page for more information.
更多詳情，請前往 Restock & Pre-order Notice 頁面。
Others
- You may inform us through Chatbox on our website, Instagram DM or Facebook Messenger.
如有任何疑問，請通過官網的聊天小盒、Instagram DM或臉書Messenger聯絡我們。 - Sorry for any inconvenience made, your understanding is much appreciated! Spread love!
如有任何不便敬請見諒，您的體諒是給予我們最大的支持！